Join Our Team
We offer a competitive salary and comprehensive benefit packages including paid time off, 401(k) matching retirement plan, health insurance and educational assistance.
Signing Bonus Opportunities
Job candidates are eligible for a signing bonus of up to $1,000.00. Full details will be provided by a Human Resources Manager.
Loan Servicing Operations (Sheridan WY)
Experience: Two to five years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses: A high school education or GED is required.
Major Duties and Responsibilities
- Maintain knowledge of bank’s core operating system and loan operating system.
- Auto Dealer Business- Check exception listing for draft amounts, transfer money, enter invoices.
- Update borrowing base certificates in the core processor to reflect borrowing limits.
- Disburse funds from loss draft accounts and spruce up loans.
- Sell/Release loans to investors.
- Maintain level of knowledge about investor servicing and reporting requirements.
- Quote Fannie Mae interest rates to lending staff.
- Lock loan rates and terms for delivery to investors.
- Book and fund all loan types.
- Post loan and lease payments.
- Post payoffs pull paid notes and mortgages and prepare mortgage releases.
- Track filing and releases of UCC liens.
- Completes review of loans set up in core processing system for accuracy.
- Ships FNMA and MPF loans to investors.
- Interact effectively with customers to resolve loan servicing issues.
- Monitor escrow accounts for proper tax and insurance payments.
- Pay all invoices associated with loan costs incurred by the borrower and lender to originate the loan.
- Properly document fees paid to customer in conjunction with loan servicing procedures.
- Refund necessary fees to the customer after all invoices are paid on their behalf.
- Submit check payment to proper vendor within the appropriate amount of time.
- Process insurance renewal notices, expired and missing insurance and insurance cancellation notices while verifying for accuracy escrowed loans.
- Update daily activity and new information in core processor and scan notices and correspondence.
- Contact insurance agents to secure missing proof of insurance or deficient coverage amounts.
- Verify that bank’s lien position is listed correctly on binders, certificates or insurance policies and conduct timely follow up with insurance agents to obtain corrected documentation.
- Maintain written and oral contact with customers/borrowers to obtain missing or deficient insurance coverage.
- Force place insurance coverage when applicable, and remit premium payment for force placed insurance, increasing loan principal accordingly, and notify customer of bank actions taken.
- Handle the payment of insurance on escrowed loans.
- Prepare and distribute missing insurance reports.
- Provide exceptional customer service.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Operations Specialist (Sheridan wy / Billings MT)
Experience: Six months to two years of similar or related experience.
Education/Certifications/Licenses: A high school education or GED is required.
Major Duties and Responsibilities
- Process exception items.
- Process return deposit items.
- Review ACH batches.
- Review and complete departmental reports.
- Receive and originate Fed adjustments.
- Review and submit mobile deposits.
- Fraud cases: monitor and complete disputes.
- Print and mail daily, weekly and monthly notices/letters.
- Review Savings Bonds.
- Process garnishments and levies.
- Conduct File Maintenance Review.
- Process check and ACH stops.
- Assist Cash Management with ACH, merchant remote deposit and positive pay.
- Provide assistance to other departments as needed.
- Provide exceptional customer service.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Please send resume and a completed application to:
Wendy Gnehm, AVP Human Resources Manager
We are an Equal Opportunity Employer /Affirmative Action Employer providing equal employment opportunities to all qualified applications regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.
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